Van Ameyde Improves Time to Resolve Claims by 30%
Van Ameyde used OutSystems to develop ECHO - European Claims Handling Optimization system - a front-end system that delivers customized service for its clients. ECHO provides a layer of flexibility on top of their SAP financial system while achieving a fast, flexible, secure, and agile way to implement different process flows based on each client's needs. It provided a 30% improvement in the time to resolve a claim.
400k
claims handled per year
30%
less time in claim resolution
12
languages and 6 currencies supported
Adapt claims management workflows to each one of their clients
Van Ameyde wanted to tailor the claims management process for each client, from call center through to claims workflow, while maintaining complete control over each backend claim settlement and payment through SAP. The new application would have to provide employees with standard processes while still allowing them to customize each client's processes and workflows in just a few weeks. Moreover, it had to consider each country's specific legal, currency, and language requirements. Also, the new system had to ensure easy changes in the future, supporting the company's planned growth.
Van Ameyde chose OutSystems because of its robust integration with SAP, business process management capabilities, flexibility, and easy implementation of process and workflow changes without needing to customize SAP.
ECHO: simplified, centralized, and customized claims handling
Van Ameyde used OutSystems to build and deploy its ECHO system, providing customized claims handling based on each customer's service level agreement and their specific country's requirements. It maintains standardized end-to-end resolution flows, centralized claims handling information, tight integration to the SAP backend, and an intuitive front-end to its 700+ employees across Europe.
The system delivered a 30% improvement when resolving a claim, and it is highly flexible, needing only four weeks to push out new releases and only 20 days to add a new feature. It helps the company process 400,000+ claims a year and is scalable enough to handle many more.
Van Ameyde’s ECHO delivers visibility and control over claims handling
Since Van Ameyde first deployed the ECHO system, they ensured an unprecedented level of visibility and control over the entire claims handling process.
The OutSystems Platform supports all phases of ECHO's lifecycle, from design to deployment to management and operation. Furthermore, it allowed Van Ameyde to start with minimum requirements, continuously iterating towards the final solution.
The easy integration with SAP enabled Van Ameyde to keep its ERP’s core functionalities while reducing the risk and complexity of the application business and thus the business. User feedback was constantly collected, prioritized, and reflected in the application as the project progressed, guaranteeing business alignment and success.