Information Technology Support Technician (Onsite)
Vila do Conde, Porto, Portugal
Attractive Salary
Full-time
OnsiteWe are looking for an On-Site IT Support Technician to join the team in an industrial facility located in Vila do Conde.
In this role, you will be the hands-on technical point of contact on the factory floor, ensuring hardware, local networks, and user systems run flawlessly to keep plant operations moving smoothly!
Main responsibilities
Provide hands-on, on-site technical support for workplace hardware, including laptops, desktops, industrial printers, and peripherals
Manage user accounts and network protocols, administering Active Directory, DNS, and DHCP
Perform basic network troubleshooting, supporting switching infrastructure, cable patching, and connectivity issues
Log, track, and resolve incidents and service requests through enterprise ticketing systems
Maintain local hardware stock, performing equipment setups, hardware upgrades, and component replacements
Requirements
Proven experience in IT Support, Field Service, or Desktop Support (experience in an industrial or factory setting is a plus!)
Solid technical foundations in Active Directory, DNS, DHCP, and basic networking (switching, patching, network troubleshooting)
Hands-on hardware skills for diagnosing and replacing laptop, desktop, and printer hardware components
Experience with enterprise ticketing tools (ServiceNow is highly valued)
Advanced level of English (mandatory for technical documentation and communication)
Work Model & Schedule: 100% On-site in Vila do Conde, with availability for rotating shifts (07h–16h / 09h–18h / 14h–22h) and 1 weekend day per month (08h–20h)
What we have to offer
A comprehensive benefits package, including Health insurance extendable to your household, sports benefits and other exclusive discounts through our partner network
25 vacation days
Challenging international projects, working with leading clients across different industries
Continuous learning and development opportunities, with access to training, certifications, and career development initiatives
A culture of knowledge sharing, collaboration, and continuous improvement
Dedicated support from both your Manager and our People team, ensuring you have the tools, feedback, and opportunities to achieve your career goals
Interested? Apply Now
Send us your CV. If this role sounds like your next step, we would like to hear from you.
